Know Thyself: How World of DMCs Helps its Members Maximise ROI from RFPs

During the last quarter of 2016, World of DMCs decided to launch a mystery shopping initiative to give its members insights on how to boost sales opportunities from the resources they already have.

Numerous studies, time and time again, demonstrate that the most tenacious follow-uppers are the ones much more likely to win the client over, irrespective of the resources being utilised. In fact, this is a truth across all industries:

Communications

*80% of non-routine sales occur only after at least five follow-ups. Furthermore:

  • 44% of sales people give up after one “no”
  • 22% give up after two “nos”
  • 14% give up after three “nos”
  • 12% give up after four “nos

Here we use two of our highest raking members within the mystery shopping exercise as a prime example of client-winning protocol.

Rajeev Kohli from Creative Travel, our DMC in India, says

“We source new clients through a number of ways – trade shows, through our global sales offices, sales visits, emails and others. Once we make an initial contact or when we get the first RFP, we first send in a note to say thank you, to acknowledge the receipt of the request and also to tell them a bit more about our company. We also reach out by telephone call as the personal touch is very important. I personally feel that clients are now fatigued with working with cold corporate structures and are more open to the warmth given by owner drive & family owned companies like ourselves.”

When asked about the follow up efforts required to obtain a new client, Maxin PRAGUE, our DMC in Czech Republic, says:

 “It really depends on event however normally it is average 15 emails, 3 calls, 1 conference call and 1 inspection.”

Another key point to consider when trying to win a client over, is that visuals are processed 60,000 times faster in your brain than text!**

  Visual Communications

 

 

Rajeev Kohli from Creative Travel, our DMC in India, says: 

“When we send our first offer, it must must be as detailed as possible. The first impression is most important and we sometimes get just one opportunity to showcase our competencies. There will always be:

  • A detailed email stating what options we are presenting, our reasoning for the routing or choice of hotels
  • An attachment that has a sketch of the program flow
  • An attachment with the detailed program with images and tour/ event descriptions
  • A PowerPoint with images from events we have done ourselves so that the client has a pictorial display of what we are quoting for
  • A detailed line itemised costing sheet with 2-3 options of hotels or as per the RFP

Once we send this, we or our global sales offices will reach out to the client and have a chat to see if they need any immediate clarifications”

                                          

Maxin PRAGUE, our DMC in Czech Republic, further adds that:

“First of all we need to discuss with client all possible details about the expectations, past failures, decision keys factors, deadlines. Afterward we prepare draft version of program we think fits his needs and then we are amending in details till we know it is final product in cooperation with the client. If we are taking part in a bid for big conference with a massive support of AV technique, gala evening with themed program production or similar, we have to create tailor made visualisation incl. stage design, followed by detailed scenario as the next step. To support our ideas we are using photos and videos taken during previous events as well as video presentations of musicians, dancers, MCs etc.

Shortly we are using many kinds of modern tools, which are strongly affected by a character of an enquiry.”

What is clearest from these types of exercises, however, is the DMCs’ ongoing quest to understand their virtues and setbacks. We are very eager to continue as an association together towards a path of excellence.

 *source: http://www.marketingdonut.co.uk

 ** source: http://neomam.com/

Good-Bye IBTM!

World of DMCs’ stand L35 thanks congratulates our DMC partners from China, Poland, South Africa, UAE, Germany, Las Vegas, Malta, Zambia and Guatemala for a successful 2016 round!

We had an amazing time at our stand party thanks to Codorniu Wines! Thanks to all those who participated in our Mad Libs Contest and won our member sponsored prizes.

We are already looking forward to the 2017 edition!

Discover Cavas Codorníu and Learn the Origins of Cava!

Codorníu Quest is an original and funny way to discover Cavas Codorníu and learn the origins of cava. Clients will bean active part of the visit and will take part in a gymkhana around the cellar.

A set of skills and ingenuity tests will be waiting for the contestants, who will have to successfully overcome them all during their tour around Codorníu cellars. Emotions, laughter, competitiveness and teamwork will constitute a funny and different day that for sure will also be unforgettable.

Note: Gymkhanas help improving the collaborative spirit of people, and
games area good strategy to facilitate team members’ involvement, improving their personal relationships and encouraging their collaborative and team work.

EvENT ChroNoloGy:

– Welcome, Ipad delivery and explanation of use.
– Team picture.
– 3D lm (10 min).
– Mr. Monocle comes alive and welcomes the group. Julio Tubilla’s modernist

artwork.
– Tour by train (Codorníu gardens and buildings. National heritage in Spain).
– Museum and old cellar: tests of wit and smell, among other.
– First cava: Manel Raventos comes to life and explains the creation of the rst

bottle of cava.
– Descent into the underground cellar: Challenge removed and create your own

label

among other.
– Casas, the painter, comes to life and explains the relationship of Modernism,

advertising and Codorniu. Test giant puzzle. – reverse reading test.
– Tasting & snack.
– Manuel raventós farewell.

– Visiting the Shop and a nal surprise. A bottle with their label design.

Adicional Información:
– During the activity, groups will answer questions related to the production of cava. They will

always have 4 possible answers.

  • –  Groups will compete to earn as many points as they possibly can to win activity.
  • –  All challenges have limited time.
  • –  2 hours duration. Duration adaptable to the needs of your group.
  • –  20 pax minimum.
  • –  In this activity ipads are provided.

Meet Kompas Meet, Our New Member for Slovenia and Croatia!

 

DMC Slovenia

World of DMCs welcomes it’s newest addition to the association of remarkable DMCs, Kompas Meet. Kompas Meet is proud to have 65 years of company experience and has operated for 24 years under the brand Kompas DMC. They have entirely grown their business operations on the unstoppable commitment to fully satisfy their client’s needs.

Kompas Meet operates in Slovenia and Croatia. Kompas Meet says:

We have decided to join WORLD OF DMC’s as we see your “family” as ideal surrounding where could we place our products and services, exchange customers and experiences. For a while we have been observing your activities and the feedback is very positive, also from some members of yours who only found good words about their membership.

On behalf of all the members, welcome to our family!

World of DMCS at IBTM 2016

Come see World of DMCs at stand L35 to meet our DMC partners from China, Poland, South Africa, UAE, Germany, Las Vegas, Malta, Zambia and Guatemala!

  1. China Star DMC
  2. DMC Poland
  3. Grosvenor Tours South Africa
  4. Gulf Circle Tours
  5. INBOUND Services
  6. Origin Event Planning
  7. OSWALD ARRIGO LTD – DMC MALTA
  8. The Explorer Club Africa
  9. Viaventure Central America

 

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Also come by our stand event on November 30th for our Fire and Ice Party to drink some amazing wine from Codorníu. You will have a chance to enter our Mad Libs contest for a chance to win a shirt from organic, Barcelona based brand Dovetail Diseño and many other exciting prizes from around the globe!

We cannot wait to see you soon!

 

capital2

 

 

What Brazil Taught Us About Event Planning During the Olympics

The way in which Brazil handled the astronomical hurdle of hosting the 2016 Summer Olympic games, the first time they’ve been held in South America, is tantamount to the ideal way to produce any event and troubleshoot the steepest obstacles. Here are some lessons learned from this event!

brazil 1

 

1- Start your event with a bang: The opening ceremony on the first day of the Olympics was a colorful feast of Brazilian culture; no one knows how to have a good time like Brazil does! Following supermodel Gisele Bundchen’s rendition of the “Girl from Ipanema” the lavish evening ended with the promise of an athletes’ forest to be planted at Radical Park in Deodoro after the games are over, heralding a greener future for the country.

 

2- Frugal doesn’t mean cheap: Brazil’s opening and closing ceremonies depended more on the country’s local talents and natural resources and less on technology, maximizing the event’s budget while creating a memorable and unique experience.

brazil 2

 

3- Create a contingency plan for everything: Amid health and safety concerns regarding the Zika virus, Olympic venues went through a daily inspection before and during this summer’s Games in Rio, demonstrating a capacity to foresee any issues that may arise, and taking preventative measures. The event also incurred no major accidents following Brazil’s biggest security operation with 85,000 troops.

brazil 3

 

4- Keep an eye on the future: Based on the effects hosting the Olympic games had on the last three cities (Athens, Beijing and London), Brazil’s ministry of tourism is anticipating a 6% rise in the number of tourists next year.

 

5- Exude positivity: If Brazilians embody anything, it’s joie de vivre. Following the London Olympics was no easy task, especially considering the baseline advantage that the UK had in terms of infrastructure already in place. Despite the clear disadvantage Brazil had, the event was put together and executed by the locals with a big smile on everyone’s face, and that is contagious!

 

If you’re one of the lucky ones planning a visit or an event to this magical destination, don’t forget to give a shout to our partner there, Walpax Destination Management Company!

All photos courtesy of www.sharpsoltech.com

World of DMCs at BBT Online’s 9th B2B Speed-date Workshop

World of DMCs had the pleasure of assisting BBT Online’s Workshop in Antwerp, on 5th of July. The workshop offered the opportunity to meet with 50 exclusive Meeting & Event suppliers, to network with our amazing colleagues from across the world, and to have a lot of fun. They delivered on every promise!

Here is a small compilation of our friends and colleagues. Thanks BBT for the organization!

 

 

Unique seating arrangements

Whether our DMCs are hosting a workshop or a gala event, one of the first things on their mind is hunting for ever-more innovative ways to arrange the seating that will speak both to the eyes and the minds of the guests. Here we highlight a few unique options according to the event style.

1 – Informal vibe: Lounge Style

As the name implies, it is ideal for an informal, flowy event. Because seating is usually quite low, maximum visibility is given to décor. The causal vibe is perfect for a free flowing crowd and the option to stand at the high tables or sit in the cozy lounge couches and chairs makes it ideal for a crowd who requires options.

lounge seating event

 

2 – Team building exercises : Pod Seating

 

This arrangement is perfect to ensure that a) every participant is able to visualize the presentation and b) breakout groups can work on an exercise together, brainstorm, etc. It is a much more intimate setting than traditional meeting arrangements. It also allows room for laptops and meals if the event requires it.

Meeting Seating Arrangement

 

3 – Plenary Sessions : Mix and Match

 

Plenary sessions can often be such a mixed bag of presentations, some more interactive than others. Because of this, we love the idea of having various seating options available to the guests, to offer something a bit different for each session. Here for example guests have the option to fully partake in the session at the theater seating area, breakway into groups at the round tables, or quietly chat on the high tables near the back.

 

 

 

 

World of DMCs Welcomes a DMC in New Zealand, Parnell Partners!

PPG is one of New Zealand’s leading destination management companies with our extensive local knowledge and expertise of all aspects of this iconic destination. This also extends to inbound Incentive programs of any size and duration.

Tony Regan, CEO of PPG, says We want to work with the best and be part of the best  – an organisation both Global in vision, and local in knowledge.”

PPG DMC have an integrated set up in all main New Zealand centres to ensure coverage for all and any destination /Management services requirements in New Zealand.

 

New Zealand is one of the world’s most varied and wondrous destinations. Whether it’s the wonderful scenery, the natural film sets, the modern cities based in most picturesque settings or many of the other highlights it has something for all.

It caters for those who are adventurous and those who enjoy a more leisurely itinerary, it caters for small and large groups and every day will be different with mazing contrasts.

PPG is made up of a group of dedicated professionals each with their own detailed experience and client engagement. Together they create a formidable team – a team with both the global experience and local knowledge to create , manage and enhance any event or program for you, whether it is sporting or not

Our 5 Favorite Convention Centers Across the World

1-Hyderabad International Convention Centre (HICC), managed by Accor Hotels, is a purpose-built, state-of-the-art convention facility. Boasting 37 breakout rooms, it offers state of the art IT, sleek design, and a plenary that can hold 6,000 delegates. The entire area, thanks to its mobile, operable walls, can be divided into 6 different spaces.

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2-Dubai International Convention and Exhibition Centre (DIDEC). With flagship multipurpose halls – more than one million square feet in total, one can host gatherings from 500 to as many as 12,000. DIDEC has retractable seats; soundproof walls; interpretation booths, and state of the art technology.

World Trade Centre Tower_jpg DICEC aerial view_jpg DWTC Convention Gate_jpg

3- Las Vegas Convention Center (LVCC). Located right next to the strip, it measures approximately 3.2 million square feet, with 2 million square feet of exhibit space and has a meeting space of almost 250,000 square feet. It seats 20 to 2,500 delegates and allows simultaneous set-up, break-down and exhibiting of multiple events.

lvcc  City Tour for 70+ Germans on their first trip to Las Vegas  Whether you need Big Blue, a sedan, minibus, sprinter, etc. We have you covered!

4-Tivoli Congress Center in Copenhagen. Today, sustainability is everything. The Tivoli Congress center is green key certified, which means that the center will do everything it can to ensure environmental responsibility and sustainable operation within the tourism industry.

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5- Halic Congress Center Turkey.  A short 10-minute drive from the downtown hotel and shopping districts and you’re in one of the nicest congress centers around that boasts a panoramic and spectacular view of historic Istanbul. With an area of 102,000 m2, and 16,000 m2 of outdoor space, this center is perfect for hosting anything from meetings, conferences, product launchings to exhibits.

abouthalickongrecenter  Eyüp'ten Haliç Kongre Merkezi  ee1 (1)